Fairway Internet Mortgage Center

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Support

tech support

How to get help

You can call or submit an online request to Fairway Internet Mortgage Center support at any time. Contact information can be found on the contact us page.

If you are having connectivity or hardware issues, such as problems printing or connecting to the serve, please contact the Fairway Support site at support.fairwaymc.com.



If you are having problems logging into Lender or Vendor sites please contact your branch support representative at the corporate office.

Online resources

For questions about the Encompass software, you can visit Ellie Mae directly.  They offer a comprehensive support site with user forums, and a knowledge base.  If you choose to contact Ellie Mae directly by phone, you will need our client ID, which can be found by selecting the settings tab within the Encompass software.

Pledge of support

In order for you, your team and Fairway as a whole to reap the most benefits from the Fairway Internet Mortgage Center, you should have the Center up and running at all times.  Since the Center was designed specifically for Fairway, our ultimate goal is to help you be a success!  We pledge to listen to and address your suggestions and concerns and to keep the needs of Fairway as a whole at the forefront of every decision regarding the Center.


signed
Bradley A DeBroux
Fairway Independent Mortgage Corporation

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